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(For goods purchased instore, see the section at the bottom of the page)
The Climbers Shop and Joe Browns want you to be completely satisfied with the items that you have purchased, but occasionally we realise you might wish to return an item to us. If you change your mind about an online purchase, you can return any unused items* within a period of 14 days from the date on which the items were delivered for a refund. All items should be returned in the same condition that they arrived, with all labels and packaging intact and undamaged.
We aim to process all online returns within 5 working days, and we will email a confirmation once your return has been processed.
How do I return an item purchased online?
*Our returns policy applies to all purchases from our online website, excluding the following items which cannot be returned unless found to be faulty:
How do I exchange an item?
Returning Personal Protective Equipment (PPE)
Returning Faulty Items Purchased Online
How do I return an item purchased instore?
Returning Faulty Items Purchased Instore
Store Contact Information:
The Edelweiss Oxygen II Rope is a high quality half rope that delivers outstanding performance and has an exceptional life span. The Oxygen 8.2mm is Edelweiss's high performance half rope