The Joe Brown Shops (Est 1966) and The Climbers Shop (Est 1959)

With over 100 years of retail heritage our shops are incredibly proud to offer a huge choice of clothing and equipment for climbers, mountaineers, hillwalkers and trail runners. Our story was begun by pioneers back in the days when hemp ropes were all the rage. Today, our team are equally passionate about sharing their experience of the products we stock so you don’t have to experience the hard lessons they have already learned. To read about our journey and where we are heading click below….

admin23/03/2010 15:48:58

Compston CornerAmbleside Cumbria LA22 9DS

The Climbers Shop and Joe Brown Shops Privacy Policy & Cookies

Hooked on Granite Ltd Privacy Policy
Trading As “The Climbers Shop” & “Joe Brown Shops”

Our Privacy Policy

Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form.

  • We know of no documented case of credit card fraud using our shopping system over the Internet
  • All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
  • They are only decrypted after they reach our computer. They are not held in clear text on any web site.
  • Any customer information held on our computers complies with the rules and laws contained within the General Data Protection Regulation (GDPR) Effective May 25th 2018.
  • Under the GDPR we have to have a lawful basis to collect or use your data. For the purpose or processing your web orders and fulfilling our contract with you it is necessary to take your personal details. You may also give us consent to send you newsletters by “Opting In” to our customer mailing list.
  • We will keep customer information safe and secure and will not distribute or sell this information to a third party.
  • We will supply you full and clear details of all or any data we hold on you at your request. Please just ask any of our shop managers and they will arrange this or email data-controller@hookedongranite.com with your request and we will send you a report.
  • We will not send emails to you unless you have given us your consent by subscribing (Opting In) to our email newsletter. Or you have purchased from us on our web site.
  • Our emails always include a clear and simple option to 'unsubscribe' in the footer.
  • We will remove you from our mailing list and or data base immediately at your request, at any time. Please just ask any of our shop managers to action this or email data-controller@hookedongranite.com to arrange this.

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using The Climbers Shop and Joe Brown Shops :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*The Climbers Shop and Joe Brown Shops uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by The Climbers Shop and Joe Brown Shops website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. The Climbers Shop and Joe Brown Shops do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 01690 720304 or via our contact us page link at the top of the page.

Free UK Delivery when spending £25+

Find out more

Express Delivery Options Available

Find out more

Want exclusive news & offers?

Sign up to our newsletter today!

Secure Payments from Visa, Mastercard, Maestro, PayPal
The Climbers Shop and Joe Brown Shops ©
Zesty Framework, Site Design & Integrated Ecommerce © Citrus-Lime Limited

Hey, get ahead of the curve.

Sign-up below and you'll received sale previews, exclusive offers, first-looks at the latest products & Personalised recommendations

Your first name (optional)
Your surname (optional)
Your email address
Don't ask me again today, please.
Sign-up is completely secure & Confidential
To improve your shopping experience today and in the future, this site uses cookies.
I Understand