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DMM Alpha Sport Quickdraw x 5 Bundle Deal

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Returns and Refunds

Returns Policy for Goods Purchased Online

(For goods purchased instore, see the section at the bottom of the page)

The Climbers Shop and Joe Browns want you to be completely satisfied with the items that you have purchased, but occasionally we realise you might wish to return an item to us. If you change your mind about an online purchase, you can return any unused items* within a period of 14 days from the date on which the items were delivered for a refund. All items should be returned in the same condition that they arrived, with all labels and packaging intact and undamaged.

We aim to process all online returns within 5 working days, and we will email a confirmation once your return has been processed.

How do I return an item purchased online?

  • Print the Returns Form available at the top of this page and complete all sections before enclosing it with your return.
  • If you do not have access to a printer, we will accept a handwritten version if all relevant information is included.
  • Failure to include a returns form will delay the processing of your return.
  • Securely package the item being returned in suitable protective packaging as the responsibility and liability for the item remain with you until we have received it. For this reason, we recommend you return any items using a postal service that is tracked and insured.
  • Our return address is: Returns, Hooked On Granite Limited, Capel Curig, Betws-Y-Coed, LL24 0EN
  • Please note that you are responsible for the cost of return postage.
  • For any item that is found to be faulty, not of satisfactory quality, or does not meet the description given, please see below in the Returning Faulty Items
  • Our three shops can receive returned orders purchased online. These items must be accompanied by a completed returns form and will be passed on to the website team for processing.

*Our returns policy applies to all purchases from our online website, excluding the following items which cannot be returned unless found to be faulty:

  • Bespoke and customised goods (e.g. Cord / Rope cut to length)
  • Goods which will deteriorate or expire rapidly
  • Magazines
  • Items which are received sealed for health protection and hygiene reasons.
  • Sealed audio, video and software products once unsealed

How do I exchange an item?

  • Please do not send items back for direct exchange. If you require a different size or model, return the unwanted item via the normal returns procedure above and place a new order via the website.

Returning Personal Protective Equipment (PPE)

  • Our returns policy applies to all PPE climbing equipment that we sell, such as helmets, harnesses, climbing hardware and ropes.
  • It is especially important that these items are returned to us unused and in their original packaging with all associated tags, labels and instructions.
  • Climbing ropes will only be accepted if they are still factory-coiled and in the original packaging.
  • If we believe the condition of any item of PPE might have deteriorated whilst in your possession, we have the right to refuse the return.

Returning Faulty Items Purchased Online

  • If any item purchased from The Climbers Shop & Joe Browns online store develops a fault contact us by email at [email protected]
  • Include a description of the fault, date of purchase and ideally a few photographs showing the problem.
  • We will then assess the issue and act accordingly and will advise on the next step.
  • Please do not return faulty items back to us without email contact. We will not accept liability for postage costs of items sent back without prior contact.
  • Any faulty items must be returned in a clean and dry condition, otherwise we will be unable to process them. This especially applies to footwear; we will not process any footwear that is returned to us that has not been cleaned and dried prior to return.

Return of Goods Purchased Instore.

How do I return an item purchased instore?

  • Items purchased face to face in one of our three stores cannot be returned through the online process.
  • Ideally, return the item in a new and unused condition with tags attached to the shop it was purchased from within 14 days along with your receipts and details of the original method of payment.
  • If you are unable to return the item in person, please contact the store you purchased it from, and they can advise on a suitable means of return.
  • See Contact information below.

Returning Faulty Items Purchased Instore

  • If any item purchased from one of our 3 stores develops a fault contact the relevant store via email (see contact information below).
  • Include a description of the fault, date of purchase and ideally a few photographs showing the problem.
  • Please do not return faulty items back to us without email contact, we will not accept liability for postage costs of items sent back without prior contact.
  • Any faulty items must be returned in a clean and dry condition, otherwise we will be unable to process them. This especially applies to footwear; we will not process any footwear that is returned to us that has not been cleaned and dried prior to return.


Store Contact Information:

The Climbers Shop
Compston Corner
Ambleside
Cumbria
LA22 9DS

015394 30122
[email protected]

Joe Brown Shops - Capel
Capel Curig
Betws-Y-Coed
Conwy
LL24 0EN

01690 720205
[email protected]

Joe Brown Shops - Llanberis
Menai Hall
Main Street
Llanberis
Gwynedd
LL55 4HA

01286 870327
[email protected]

DMM Alpha Sport Quickdraw x 5 Bundle Deal

Save a some cash with our DMM Alpha Sport Bundle.  Buy 5, of any size combination. Choose your options below

The Alpha Sport Quickdraw combines two state-of-the-art Alpha Pro and Clip biners to make a perfect quickdraw for sport climbers:

Alpha Pro:
The Alpha Pro is the ultimate solid gate, sport climbing biner. And here’s why: If you do a lot of sport climbing a solid gate design makes sense. Bolt hangers can be very unforgiving of lightweight biners, particularly if you are dogging about and taking repeated redpoint falls.
This set up is very sophisticated. The Alpha Pro is designed to make clipping the bolt wire, peg etc. as secure, quick and easy as possible. It is strong, easy to handle and light. As with the other Alpha biners it has moved the I Beam design forward another level, and will be the template for future carabiner design.

Alpha Pro Features:
The ultimate solid gate, sport climbing biner
Strong and lightweight I-Beam construction
Safer, deeper bolt basket
Easy to handle, grippy shape
Generous 8.5mm radius
Clean nose profile to reduce snagging
Most importantly: Beta Stick compatible!

Alpha Clip:
DMM designed the Alpha Clip to be the most ‘clip friendly’ biner ever made. The bent gate, with its flared-out barrel shape works in perfect harmony with the kinked and groove-patterned back bar. It just feels so right, handles so well, and most importantly the rope always goes in first time. Try it out and you’ll see what we mean.
The depth of the basket is deeper offering greater security once clipped. A 16 mm nylon draw is the perfect partner for these biners, easy to grab, robust with a rubber tadpole where it sits securely on the biner, ensuring correct loading of the set up.

  • Advanced sport climbing quickdraw with Alpha Clip carabiners
  • One bent gate DMM Alpha Clip for the rope end, one DMM straight gate DMM Alpha Pro karabiner for clipping the bolt
  • 26mm nylon sling, tapered at each end: easy to grape when red pointing
  • Easy to clip: key lock nose, textured grippy shape
  • Trademark DMM super-strong I - beam construction
  • Exceptional ‘clipability’
  • Strong and lightweight I-Beam construction
  • Safer, deeper rope basket
  • Easy to handle, grippy shape
  • Generous 8.5mm rope radius
  • Clean nose profile to reduce snagging
Technical Information
  • Gate Close: 24 kN
  • Gate Open: 9 kN
  • Minor Axis: 8 kN
  • Gate Open: 22/25mm (Pro/Clip)
  • Weights
    • 12cm - 104g
    • 18cm - 109g
    • 25cm - 115g
Sizing Information
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