Need Help? Contact us: 01690 720304 or warehouse@hookedongranite.com
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    Mainland UK

    We aim to dispatch all orders within 24 hours.

    Free UK shipping is available on all orders over £25. Smaller items will be sent via Royal Mail 24 and bulkier items with Parcelforce.

    If you want your items quicker, we offer a Priority Shipping option at an additional cost of £5, which is available on the checkout page. This service is for UK orders only and guarantees delivery within 1-2 working days (Monday to Friday, excluding Bank Holidays) and in most cases this will be delivered next working day with our courier, Parcelforce.  This is a signed for service.

    There is also the option for Saturday Delivery at an additional charge of £12. This service is for UK orders only and guarantees delivery on the next Saturday morning. Orders for this service must be placed before 12pm on the Friday before. This service also requires a signature on delivery.

    Please note that for orders to the Highlands & Islands, next working day / Saturday deliveries cannot be guaranteed. Please call if you have any specific out of area delivery requirements.

    Unfortunately we cannot guarantee delivery times.  If you need an order to be delivered within a specific time slot please call or email us.  There will be additional charges if you require this service.

    All items are advertised subject to availability. If we are ever out of stock of an item and cannot supply within a few days we will e-mail or phone you giving the option to cancel your order, wait, or accept an alternative.

    We are a small retailer, and while we do have a modern EPOS system mistakes can still happen. Inevitably we may therefore occasionally sell out of an item that is still on the website as in stock. If we have sold out of an item we cannot always repeat, or supply future stock at the same price.

    Royal Mail parcel post typically takes 3 working days (90%), as does second class letter post (98%). Over 90% of first class letters are delivered the next working day.

    Overseas Shipping Charges

    Our overseas shipping and postal charges outlined in the tables are based on the following approximate weights.

    Parcels shipped to Europe – Up to 20Kg

    Parcels shipped Globally – Up to 5Kg.

    If your parcel is heavier or especially bulky we will e-mail you with a revised shipping quote. You will not be obliged to pay this, however we reserve the right to refuse the order if the shipping costs are not paid. We will do all that is possible to keep the shipping costs to the minimum while still using a quality and reliable service.

     

    Other UK & Ireland delivery prices

  • Delivery Destination Up to and inc £25 Over £25 £100.00+ Delivery Timeframe
  • England £3.50 Free £8.00 Delivery 1-2 days if ordered before 12:00.
  • Wales Free Free £8.00 Delivery 1-2 days if ordered before 12:00.
  • Scotland £3.50 Free £8.00 Delivery 1-2 days if ordered before 12:00.
  • Northern Ireland £1.95 Free £8.00 Delivery 1-2 days if ordered before 12:00.
  • Isle of Man £1.95 Free £8.00 Delivery 1-2 days if ordered before 12:00.
  • Jersey £8.00 £8.00 £8.00 Delivery 1-2 days if ordered before 12:00.
  • Guernsey £8.00 £8.00 £8.00 Delivery 1-2 days if ordered before 12:00.
  • Republic of Ireland £8.00 £8.00 £8.00 Delivery 2-3 days if ordered before 12:00.
  • Europe delivery prices

  • Delivery Destination Up to and inc £60 Over £60 £100.00+ Delivery Timeframe
  • Andorra £20.00 £25.00 £8.00 Delivery 3 - 7 Business Days.
  • Austria £15.00 £25.00 £8.00 Delivery 3 - 7 Business Days.
  • Belgium £15.00 £15.00 £8.00 Delivery 3 - 7 Business Days.
  • Bulgaria £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Cyprus £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Croatia £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Czech Republic £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Denmark £15.00 £15.00 £8.00 Delivery 3 - 7 Business Days.
  • Estonia £25.00 £65.00 £8.00 Delivery 3 - 7 Business Days.
  • Finland £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • France £15.00 £15.00 £8.00 Delivery 3 - 7 Business Days.
  • Germany £15.00 £15.00 £8.00 Delivery 3 - 7 Business Days.
  • Greece £25.00 £25.00 £8.00 Delivery 3 - 7 Business Days.
  • Hungary £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Iceland £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Italy £15.00 £25.00 £8.00 Delivery 3 - 7 Business Days.
  • Latvia £25.00 £65.00 £8.00 Delivery 3 - 7 Business Days.
  • Lithuania £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Liechtenstein £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Luxembourg £15.00 £15.00 £8.00 Delivery 3 - 7 Business Days.
  • Malta £25.00 £65.00 £8.00 Delivery 3 - 7 Business Days.
  • Monaco (France) £25.00 £35.00 £8.00 Delivery 3 - 7 Business Days.
  • Netherlands £15.00 £15.00 £8.00 Delivery 3 - 7 Business Days.
  • Norway £20.00 £35.00 £15.00 Delivery 3 - 7 Business Days.
  • Poland £25.00 £35.00 £15.00 Delivery 3 - 7 Business Days.
  • Portugal £25.00 £25.00 £15.00 Delivery 3 - 7 Business Days.
  • Russia £25.00 £65.00 £15.00 Delivery 3 - 7 Business Days.
  • San Marino £25.00 £35.00 £15.00 Delivery 3 - 7 Business Days.
  • Serbia £25.00 £35.00 £15.00 Delivery 3 - 7 Business Days.
  • Slovakia £25.00 £35.00 £15.00 Delivery 3 - 7 Business Days.
  • Slovenia £25.00 £35.00 £15.00 Delivery 3 - 7 Business Days.
  • Spain £20.00 £25.00 £15.00 Delivery 3 - 7 Business Days.
  • Sweden £15.00 £25.00 £15.00 Delivery 3 - 7 Business Days.
  • Switzerland £20.00 £25.00 £15.00 Delivery 3 - 7 Business Days.
  • Turkey £25.00 £65.00 £15.00 Delivery 3 - 7 Business Days.
  • Global delivery prices

  • Delivery Destination Up to and inc £60 Over £60 £100.00+ Delivery Timeframe
  • Australia £28.00 £70.00 £15.00 6 - 11 Business Days.
  • Canada £26.00 £40.00 £15.00 6 - 11 Business Days.
  • India £40.00 £40.00 £15.00 6 - 11 Business Days.
  • Japan £35.00 £40.00 £15.00 6 - 11 Business Days.
  • South Africa £35.00 £40.00 £15.00 6 - 11 Business Days.
  • South Korea £35.00 £40.00 £15.00 6 - 11 Business Days.
  • New Zealand £35.00 £70.00 £28.00 6 - 11 Business Days.
  • USA £25.00 £40.00 £15.00 6 - 11 Business Days.
  • Paypal Payments

    Paypal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

    Is it safe to use?

    PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

    Why use PayPal?

    • Make purchases or send money with PayPal - it's free
    • Shop and pay conveniently by saving your information with PayPal
    • PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

    Credit Card Payments

    We use Equifax Secure Inc (GeoTrust) High-Grade Encryption RC4 128bit to protect our customers when making purchases.

    A trusted leader in online security services, GeoTrust ® is the world's second largest digital certificate provider. More than 100,000 customers in over 150 countries trust GeoTrust to secure online transactions and conduct business over the Internet.

    We work with card providers to ensure a secure shopping experience:

    • Verified by Visa protects your card twice when you shop online with Visa – firstly with a personal message, and secondly with your own secret password.
    • MasterCard SecureCode is a new service that enhances your existing MasterCard card. A private code gives added protection against unauthorized use of your card when you shop at participating online merchants.
    Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Hooked on Granite Ltd., T/A The Climbers Shop and Joe Brown Shops, makes products available to you (“Product Terms”).


    How do I place my order online?

    Its quite simple really!
    • Browse or Search through the site until you find the item you wish to purchase.

    • From the product page select from the options (size, quantity, etc) you require and click "add to basket"

    • Once you've added all the items that you wish to purchase, you can begin the Checkout Process.

    • This process involves 5 steps; Enter Details, Confirm Delivery Information, Delivery/Billing Information (Summary), Enter Payment Details and Complete Your Order.

    • You will then receive an order confirmation email.

    Is the website secure?

    The simple answer is 'Yes!'

    Any personal information given to Hooked on Granite Ltd will be protected. Your information will not be disclosed to any third parties. The Hooked on Granite Ltd server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

    In order to protect customers to the fullest extent, Hooked on Granite Ltd does not store your credit card information at any time. To assist you in recognizing secure areas of the The Climbers Shop and Joe Browns website, a small lock icon will appear in the lower right-corner of your web browser**. When this icon is present, and in the locked position, you know that information on that page will be secured.

    Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.


    ** Users of IE7 please note that the Padlock Icon is now located at the end (or far-right) of the Address Bar.




    What is your Privacy Policy?

    Hooked on Granite Ltd Privacy Policy
    Trading as "The Climbers Shop" & "Joe Brown Shops"

    Our Privacy Policy

    Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form.

    • We know of no documented case of credit card fraud using our shopping system over the Internet
    • All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
    • They are only decrypted after they reach our computer. They are not held in clear text on any web site.
    • Any customer information held on our computers complies with the rules and laws contained within the General Data Protection Regulation (GDPR) Effective May 25th 2018.
    • Under the GDPR we have to have a lawful basis to collect or use your data. For the purpose or processing your web orders and fulfilling our contract with you it is necessary to take your personal details. You may also give us consent to send you newsletters by “Opting In” to our customer mailing list.
    • We will keep customer information safe and secure and will not distribute or sell this information to a third party.
    • We will supply you full and clear details of all or any data we hold on you at your request. Please just ask any of our shop managers and they will arrange this or email data-controller@hookedongranite.com with your request and we will send you a report.
    • We will not send emails to you unless you have given us your consent by subscribing (Opting In) to our email newsletter. Or you have purchased from us on our web site.
    • Our emails always include a clear and simple option to 'unsubscribe' in the footer.
    • We will remove you from our mailing list and or data base immediately at your request, at any time. Please just ask any of our shop managers to action this or email data-controller@hookedongranite.com to arrange this.

    Pricing

    The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable unless otherwise stated.

    The price of the item(s) does not include the delivery charge which will be charged at the rates applicable at the date you place your order.

    Product information is included on the site and if there is anything that you do not understand, or if you want more information, please contact the Shop by email or telephone +44 (0) 1539 432 297.

     

    Overseas Shipping Charges

    Our overseas shipping and postal charges outlined in the tables are based on the following approximate weights.

    Parcels shipped to Europe – Up to 20Kg

    Parcels shipped Globally – Up to 5Kg.

    If your parcel is heavier or especially bulky we will e-mail you with a revised shipping quote. You will not be obliged to pay this, however we reserve the right to refuse the order if the shipping costs are not paid. We will do all that is possible to keep the shipping costs to the minimum while still using a quality and reliable service.


    Special Offers

    All special offer prices are subject to availability and at the discretion of Hooked on Granite Ltd, T/A The Climbers Shop and Joe Browns. Hooked on Granite Ltd reserves the right to withdraw the sale of a product at any time, should they see fit.

    Promotions and promotional prices will run temporarily (eg. while stocks last) and can be withdrawn at any time by Hooked on Granite Ltd.

    For clarification on any offers or discounted prices please contact the shop by email or telephone +44 (0)1690 720304.



    Availability

    We will endeavor to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible.

    Please email or (telephone +44 (0)1690 720304) us if any particular item is out of stock and we will endeavour to source it for you and let you know the estimated delivery date.


    Payment Method

    We accept Mastercard, Visa and its derivatives (e.g. Delta), Maestro (formerly 'Switch'), Solo and AE.

    When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a landline telephone number (not a mobile) to be used in case of query. Credit card payments are processed by Sage Pay.

    If you wish to pay by either cheque, cash or postal order, please place your order by telephone on +44 (0)1690 720304 or by post to : Mail Order, Hooked on Granite Ltd, Capel Curig, Nr Betws-y-Coed, Conwy, LL24 0EN

    If there is a problem with your payment we will e-mail you as soon as we can (usually the same day).


    Receipts and Bills

    We will e-mail you confirming that we have received your order and again to notify you that your order has been despatched. You will receive a till receipt when the goods are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.


    Site Contents

    Website Images
    We try to ensure that all images displayed on our website match the product as accurately as possible but cannot always guarantee an exact colour match to the product as displayed on your screen.

    Product Specifications and Editorial Content
    All product information and technical specs contained on The Climbers Shop/Joe Brown Shop site are for guidance only, no responsibility can be taken for errors, typos or omissions.

    The information contained in the news stories and gear guides on our website is only intended for information purposes and does not constitute advice and should not be relied on to make any decision or take any action.

    The content of pages on our site is constantly updated yet may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

    Other sites, Advertisements and Links
    The Climbers Shop/Joe Brown Shops website links to other websites in good faith and we do check these sites before adding a link. However we are not responsible for the privacy policies or content of these websites.


    Safety Warning

    Climbing, mountaineering and other outdoor activities are dangerous. Please ensure that you are properly equipped and trained in the use of the equipment for your own safety and the safety of others. Once purchased, use your equipment in accordance with the manufacturers instructions, inspect it regularly and ensure it is properly maintained.

    Nothing in this notice affects your statutory rights. We are always available for expert advice on all the equipment sold on this site.


    Special Orders

    If we do not stock the product that you are looking for but we do stock the brand, there is a possibility that we may be able to order it in for you. In this situation, please email or phone us to discuss the availability.

    If we do not stock the product that you are looking for but we do stock the brand, there is a possibility that we may be able to order it in for you. In this situation, please email or phone us to discuss the availability.


    Any Questions?

    If you have any questions regarding our website content, product advice or general enquiries please contact us here at info@climbers-shop.com or telephone on +44 (0)1690 720304.

    If you have any questions regarding orders, shipping and returns please contact us at warehouse@hookedongranite.com or calling +44 (0)1690 720304



    Statutory Rights

    Your statutory rights are not affected by any of the above.
    English Law applies

    WEEE (Waste Electrical and Electronic Equipment Regulations 2007) Regulations Compliant


    The broad aim of the Directive is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life and to encourage its separate collection, subsequent treatment, re-use, recovery, recycling and environmentally sound disposal...
    Download the WEEE Regulations on PDF for further information


    Registered Name

    The registered name of the business is Hooked on Granite Ltd., trading as The Climbers Shop and Joe Brown Shops. Company Registration No: 4399842.

    Our VAT Number is 850 5665 18.

     

    Returns and Refunds

    In the event that your purchase is not suitable, for whatever reason, you have the right to return it to us. Goods should be returned in new condition, unused and with their original undamaged packaging.

    To return unwanted goods please got to our website and download our returns form and then post your item(s) to us along with the completed form to:

    Returns, Hooked on Granite Ltd, Capel Curig, Betws-Y-Coed, Conwy. LL24 0EN

    For any unwanted goods (including size or colour choices) you will be responsible for any return postage costs. The time limit for returns is normally 30 days from receipt.  Anything bought between November 23rd and December 24th 2018 has an extended returns period of 45 days

    In the case of incorrect ordering and undisclosed reasons for return, the customer will be expected to pay the return postage costs.

    All refunds will be given as quickly as possible, and usually take the form of a refund transaction onto the card used for the original purchase. At the very latest we will refund your money within 30 days from the day we receive your return. In most cases refunds are processed on the day same day as the returns good arrive. However, there is often 2-4 working days for the refund to be processed by the bank or credit card company.

    When returning goods to us, we suggest that you use registered post or a guaranteed delivery service for your own peace of mind.

    For European and International orders the charge will vary depending on the current cost of delivery to that country. For an accurate price, please contact us before returning your item.

    Sorry, we cannot accept returns of food, CD's, DVDs or computer software where any seals have been broken.

    In the unlikely event that your purchase develops a fault, for whatever reason, then please contact us first either by telephone or email for further instructions. In the majority of cases, any faulty goods will have to be returned to us and then forwarded on to their respective suppliers for inspection. Please be aware that this process may take several weeks in some cases. Any postage costs paid will be refunded by THE CLIMBERS SHOP if a product is deemed as faulty and still under a manufacturer's warranty.

    PLEASE NOTE! : Whilst we are happy to try and resolve any issues relating to faulty products sent back to us, we must insist that under Health & Safety guidelines that all such returns are in a clean and hygienic state (including the soles of any footwear returned). Items that are received in a dirty or unhygienic condition will not be dealt with and will be simply returned to the sender. Any additional postage costs arising out of such returns will have to be met by the customer.


    All returns must be accompanied by a completed returns form -- available here
    Download and Print Off a Returns Form [PDF Document / 28kb]

    All rights reserved © The Climbers Shop and Joe Brown Shops