Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Hooked on Granite Ltd., T/A The Climbers Shop, makes products available to you (“Product Terms”).
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How do I place my order online?
Its quite simple really!
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Browse or Search through the site until you find the item you wish to purchase.
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From the product page select from the options (size, quantity, etc) you require and click "add to basket"
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Once you've added all the items that you wish to purchase, you can begin the Checkout Process.
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This process involves 5 steps; Enter Details, Confirm Delivery Information, Delivery/Billing Information (Summary), Enter Payment Details and Complete Your Order.
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You will then receive an order confirmation email.
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Is the site secure?
The simple answer is 'Yes!'
Any personal information given to The Climbers Shop will be protected. Your information will not be disclosed to any third parties. The Climbers Shop's server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, The Climbers Shop does not store your credit card information at any time. To assist you in recognizing secure areas of the The Climbers Shop website, a small lock icon will appear in the lower right-corner of your web browser**. When this icon is present, and in the locked position, you know that information on that page will be secured.
Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
** Users of IE7 please note that the Padlock Icon is now located at the end (or far-right) of the Address Bar.
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What is your Privacy Policy?
Your orders are sent to us via a Secure Page on our web site. This means that others cannot hack into your credit card details or obtain any other personal information from our order form.
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We know of no documented case of credit card fraud using our shopping system over the Internet.
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All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption.
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They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Any customer information held on our computers complies with the rules and laws contained within the Data Protection Act 1984 act.
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We will keep customer information safe and secure and will not distribute or sell this information to a third party.
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We will not send emails to you unless you have given us your consent by subscribing to our email newsletter.
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Our emails always include an option to 'unsubscribe' in the footer.
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Prices
The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable unless otherwise stated.
The price of the item(s) does not include the delivery charge which will be charged at the rates applicable at the date you place your order.
Product information is included on the site and if there is anything that you do not understand, or if you want more information, please contact the Shop by email or telephone +44 (0) 1539 432 297.
Special Offers
All special offer prices are subject to availability and at the discretion of The Climbers Shop. The Climbers Shop reserve the right to withdraw the sale of a product at any time, should they see fit.
Promotions and promotional prices will run temporarily (eg. while stocks last) and can be withdrawn at any time by The Climbers Shop.
For clarification on any offers or discounted prices please contact the shop by email or telephone +44 (0) 1539 432 297.
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Availability
We will endeavor to have those items that are available to buy on our site. Occasionally we may be unable to supply a particular item and we will notify you as soon as possible.
Please email or (telephone +44 (0) 15394 32297) us if any particular item is out of stock and we will endeavour to source it for you and let you know the estimated delivery date.
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Payment Method
We accept Mastercard, Visa and its derivatives (e.g. Delta), Maestro (formerly 'Switch'), Solo and AE.
When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a landline telephone number (not a mobile) to be used in case of query. Credit card payments are processed by Sage Pay.
If you wish to pay by either cheque, cash or postal order, please place your order by telephone on +44 (0)15394 32297 or by post to : Mail Order, The Climbers Shop, Compston Corner, Ambleside, Cumbria, LA22 9DS.
If there is a problem with your payment we will e-mail you as soon as we can (usually the same day).
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Receipts and Bills
We will e-mail you confirming that we have received your order and again to notify you that your order has been despatched. You will receive a till receipt when the goods are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.
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Site Contents
Website Images
We try to ensure that all images displayed on our website match the product as accurately as possible but cannot always guarantee an exact colour match to the product as displayed on your screen.
Product Specifications and Editorial Content
All product information and technical specs contained on the climbers shop site are for guidance only, no responsibility can be taken for errors, typos or omissions.
The information contained in the news stories and gear guides on our website is only intended for information purposes and does not constitute advice and should not be relied on to make any decision or take any action.
The content of pages on our site is constantly updated yet may at times be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.
Other sites, Advertisements and Links
The Climbers Shop Website links to other websites in good faith and we do check these sites before adding a link. However we are not responsible for the privacy policies or content of these websites.
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Safety Warning
Climbing, mountaineering and other outdoor activities are dangerous. Please ensure that you are properly equipped and trained in the use of the equipment for your own safety and the safety of others. Once purchased, use your equipment in accordance with the manufacturers instructions, inspect it regularly and ensure it is properly maintained.
Nothing in this notice affects your statutory rights. We are always available for expert advice on all the equipment sold on this site.
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Special Orders
If we do not stock the product that you are looking for but we do stock the brand, there is a possibility that we may be able to order it in for you. In this situation, please email or phone us to discuss the availability.
If we do not stock the product that you are looking for but we do stock the brand, there is a possibility that we may be able to order it in for you. In this situation, please email or phone us to discuss the availability.
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Any Questions?
If you have any questions regarding the above information or anything else then feel free to contact us here at info@climbers-shop.com or telephone on +44 (0) 15394 32297.
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Statutory Rights
Your statutory rights are not affected by any of the above.
English Law applies
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WEEE (Waste Electrical and Electronic Equipment Regulations 2007) Regulations Compliant
The broad aim of the Directive is to address the environmental impacts of electrical and electronic equipment when it reaches the end of its life and to encourage its separate collection, subsequent treatment, re-use, recovery, recycling and environmentally sound disposal...
Download the WEEE Regulations on PDF for further information
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Registered Name
The registered name of the business is Hooked on Granite Ltd., trading as The Climbers Shop. Company Registration No: 4399842.
Our VAT Number is 850 5665 18.
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