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Home The Climbers Shop and Joe Browns Frequently Asked Questions

The Climbers Shop and Joe Browns Frequently Asked Questions

Do prices match between online and shops?

  • Yes. Prices are consistent across our website and physical stores, and loyalty points can be earned and redeemed both online and in-store.

    • Can I get advice before buying technical equipment?

  • Absolutely. Whether online or in-store, we aim to provide clear, honest guidance to help you choose equipment that is appropriate, safe and fit for purpose.

    • Do you sell gear suitable for beginners?

  • Yes. We stock equipment suitable for beginners through to experienced climbers and mountaineers, with advice tailored to your experience level and objectives.

    • Is The Climbers Shop an independent retailer?

  • Yes. We are a long-established independent specialist retailer, trading for over 60 years and deeply rooted in the UK climbing and outdoor community.

    • Which shop should I visit for Snowdonia climbing?

  • Both Llanberis and Capel Curig stores are ideally located for Snowdonia (Eryri) climbing, scrambling and mountaineering, with staff familiar with local routes and conditions.

    • Are your staff experienced climbers and walkers?

  • Yes. Our teams are active climbers, walkers and outdoor enthusiasts with local knowledge of the Lake District and Snowdonia, offering practical, experience-based advice.

    • What type of outdoor equipment do you specialise in?

  • We specialise in climbing, camping, mountaineering, hill walking, scrambling and running equipment, including technical footwear, hardware, clothing and safety gear.

    • Do you offer Click & Collect?

  • Yes. Click & Collect is available, allowing you to order online and collect from your chosen store, subject to stock availability at that location!

    • Can I shop online and in-store?

  • Yes. You can shop online at climbers-shop.com or visit any of our stores in Ambleside, Llanberis or Capel Curig. Stock availability may vary by location.

    • Where are The Climbers Shop locations?

  • The Climbers Shop has three physical stores in key UK outdoor destinations: Ambleside (Lake District), Llanberis (Eryri / Snowdonia), and Capel Curig (Snowdonia). Each shop serves local climbers, walkers and mountaineers year-round.

    • If you've got a question not relating to a specific product then chances are we've been asked it before.

    For all queries ranging from special order items, delivery timeframes and everything in between please see the questions belowto the right.

    If you cannot find an answer, you can ask us one below.

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